FAQ
1. What services does Hobby n Tours offer?
Hobby n Tours offers a range of travel services, including customized tours, accommodation bookings, cultural experiences, adventure activities, and transportation arrangements across Sri Lanka.
2. How can I book a tour or activity?
You can easily book a tour or activity through our website, www.hobbyntours.com. Simply navigate to the desired service, select your preferred options, and follow the booking instructions. You can also contact us directly for personalized assistance.
3. What payment methods do you accept?
We accept various payment methods, including major credit/debit cards, bank transfers, and online payment platforms. All transactions are secure and encrypted to ensure your payment information is protected.
4. Can I customize my travel itinerary?
Absolutely! We specialize in creating personalized travel itineraries tailored to your interests and preferences. Contact us with your travel goals, and we’ll help design a unique experience just for you.
5. What is your cancellation policy?
Our cancellation policy varies depending on the service booked. Generally, cancellations made 30 days prior to the service are eligible for a full refund. For more details, please refer to our Terms and Conditions or contact our customer support.
6. Do you offer group discounts or special packages?
Yes, we offer special discounts for group bookings and seasonal packages. Please check our website for current offers or contact us directly to discuss group rates.
7. Is travel insurance included in your packages?
Travel insurance is not included in our standard packages. However, we highly recommend purchasing travel insurance to cover any unforeseen circumstances. We can assist you in finding the right insurance plan if needed.
8. Are your tours guided?
Yes, most of our tours are guided by experienced local experts who provide in-depth knowledge about the destinations and ensure a safe and enjoyable experience.
9. What languages do your guides speak?
Our guides primarily speak English, but we can arrange for guides who speak other languages upon request. Please inform us of your language preference when booking.
10. How can I contact Hobby 'n Tours for more information?
You can reach us via email at info@hobbyntours.com, call us at + 94 70 2000 606, or use the contact form on our website. Our team is ready to assist you with any inquiries or special requests.
11. What should I pack for my trip to Sri Lanka?
Packing recommendations depend on the season and activities you plan to participate in. Generally, we suggest comfortable clothing, sunscreen, a hat, insect repellent, and any personal items you may need. For specific activities like hiking or surfing, appropriate gear is recommended.
12. Do you offer airport transfers?
Yes, we offer convenient airport transfer services to and from major airports in Sri Lanka. You can book this service separately or include it as part of your travel package.
13. Can you accommodate special dietary needs?
We strive to accommodate all dietary requirements, including vegetarian, vegan, gluten-free, and other special diets. Please inform us of any dietary needs when booking your tour or experience.
14. Is it safe to travel in Sri Lanka?
Sri Lanka is generally a safe destination for travelers. However, as with any international travel, we recommend staying informed about local conditions and following standard safety precautions. Our team is always available to provide updated information and guidance.
15. What should I know about local customs and etiquette?
Sri Lanka has a rich cultural heritage, and respecting local customs is important. This includes dressing modestly when visiting religious sites, removing shoes before entering temples, and being mindful of local norms. Our guides will provide you with detailed information during your tours.
